Across
- 3. Document given to confirm a guest’s booking
- 5. Card used by guests to access their hotel room
- 7. Process of checking a guest out of the hotel
- 8. Service that delivers messages, packages, or luggage to a guest
- 12. Type of rate offered during peak season
- 13. A guest who arrives at the hotel without prior booking
- 14. Person who supervises front office operations
- 15. Room assigned to a guest
Down
- 1. Money given in advance for room booking
- 2. The first point of contact between guest and hotel
- 4. Room status indicating it is ready for a guest
- 6. Process of checking a guest into the hotel
- 9. Front office system used to record reservations and guest information
- 10. Special request made by a guest to the front office Ledger, Record of guest details and stay (7)
- 11. The person who handles guest check-ins and check-outs