Across
- 1. new name of MD EZpass
- 6. reduction
- 9. valid info given to customer
- 12. tool for taking calls
- 13. charge for non using trips within plan
- 14. tool for needing assistance
- 16. reason for calling
- 17. name of this company
- 18. average scores to maintain
- 19. a bill/invoice received from mailing
- 20. adjustment
Down
- 2. tool for current status
- 3. amount of call usage
- 4. 3 pieces of info from customer
- 5. technique received in nesting
- 7. excellent customer service
- 8. cheaper ez pass rates
- 10. tool for accounts (not always working)
- 11. new information for future reference
- 15. tool for taking payments