Across
- 2. Customer is invested in DriveTime
- 5. Foundation of our customer experience
- 7. Ties together information, options, and commitment
- 9. This role fosters a sense of ownership sand sets the tone
- 10. Highlight vehicle features and benefits
- 11. Route to take to avoid roadblocks
- 13. GM - AGM - Keyholder - CEG
Down
- 1. Correct terminology to say
- 3. Ensures the customer is supported throughout DriveTime journey
- 4. The customer takes the car they are excited about
- 6. What NOT to do during DT Way
- 8. When we get to know our customers and why they are shopping
- 12. A personalized vehicle list