Across
- 3. A tool used to find a customer's favorite channel.
- 5. An electronic bill
- 12. Interactive _________ Guides aka ITGs are helpful with fixing the customer's service
- 13. Coupons, discounts, and Freebies are given to a loyal Xfinity Customer
- 14. The customer puts their info in the automated system to assist with this...
Down
- 1. A Tool that allows you to view all customer interactions with our products, services, and support channels on a single page that’s easy to navigate
- 2. Articles that are used to help you keep up to date on policies and information.
- 4. Rented _______ the customer receives from Xfinity to have access to their services in their home
- 6. Return in funds given to the customer from Xfinity due to a problem or error.
- 7. To watch fresh theater movies, Xfinity gives the option to rent an Xfinity On Demand movie or show. This is called a _______
- 8. The __________ Statement estimates what we expect the next bill to be before it's printed
- 9. Agent documentation that is used to make every future interaction effortless.
- 10. A location for a collection of your _________ articles that you return to frequently.
- 11. The Customer's _______ Statement shows a monthly report of services for the next cycle and what is due on the due date.
- 14. _______ is set up by the customer that will allow the customer