Across
- 1. An ongoing effort aimed at improving business processes (acronym)
- 3. Return this correctly completed puzzle to John to be entered to win a ______.
- 5. A structured approach to solve a problem (partial acronym)
- 7. A goal to provide the customer a preliminary diagnosis in 2 hours of RO creation.
- 8. Identifying weaknesses that could be improved (acronym)
Down
- 1. A team to help manage change.
- 2. DTNA Dealers delivering a superior customer service.
- 4. Coordinating Elite Support certification is the role of a ______(acronym)
- 6. A structured process for achieving total organization.