Across
- 3. – In a respectful and courteous manner
- 5. – A person who buys or uses a service
- 6. – Understanding and sharing another person’s feelings
- 8. – Appropriate for the workplace
- 10. – A statement saying something is unsatisfactory
- 11. – To tell someone confidently that something will be done
- 12. – Comments from customers about a service
Down
- 1. – Something offered to make up for a problem
- 2. – The attitude or feeling expressed in writing
- 4. – A problem that causes trouble or discomfort
- 7. To say sorry in a formal way
- 9. – A final solution to a problem