Across
- 2. Important for reading emotions (4 letters)
- 3. Gemma's profession before focusing on emotional intelligence (11 letters)
- 4. Understanding and managing emotions (18 letters)
- 6. What Gemma felt when her daughter confronted her (7 letters)
- 9. Result of ignoring emotions (6 letters)
Down
- 1. Key to effective team management (8 letters)
- 3. Benefit of emotional intelligence: moving from competition to _______ (11 letters)
- 5. Using mistakes as _______ opportunities (8 letters)
- 7. Essential for processing emotions (7 letters)
- 8. YOURSELF First step to developing emotional intelligence (5,4)