Across
- 2. faking the required emotions
- 4. abbreviation for a model suggesting that workplace events cause an emotional reaction and influence attitude
- 5. ability to perceive emotions in the self and others, understand these emotions and regulate his/her emotions accordingly
Down
- 1. venting/open expression of feelings
- 3. an employee's organisationally desired emotions at work
- 6. longer-lived, less intese feelings