Across
- 5. The process of managing feelings and expressions to meet emotional requirements set by an organization.
- 9. Is when a person changes how they feel internally to meet the organizations display rules, which gives off a more natural and genuine emotional display.
- 11. the dynamicprocess through which emotions are transferred from one person to another either consciously or unconsciously, through nonverbal channels
- 12. discrent and short-lived feelings that have a specific, known cause.
Down
- 1. rules on how you express your emotions
- 2. Is when you fake the emotion you are required to have. This means you don’t actually feel the emotion they are portraying.
- 3. ability to recognize and manage emotion in oneself and in others.
- 4. people who experience this are more successful across a variety of life domains and report higher life satisfactions
- 6. the emotional brain runs away with the rational brain
- 7. dissonance discrepancy between one's felt emotion and one's expressed emotion
- 8. could lead to people being absent from work and affecting their performance at work in a negative way
- 10. are feeling states that have no clear causes