Across
- 4. Communication through electronic means
- 5. Reactions to communication
- 7. Exchange of information
- 9. Understanding another person's emotions and feelings
- 10. Facial action indicating happiness
Down
- 1. Hearing and understanding what someone else is saying
- 2. Agreement reached through each side making concessions
- 3. Good or affirmative quality
- 6. Rewording or summarizing the main idea
- 8. Communicating through words