Across
- 2. Polite, helpful, and sincere
- 5. Double checking information for accuracy
- 7. Well informed; having the skills to resolve the customer's issue
- 8. Working quickly and accurately
- 9. Ensures the customer will not need to call us back on the same issue
- 10. Stat that measures how the customer's approval for Citi; would the customer recommend Citi to others
- 11. Foreseeing customer requests; taking action before needed
- 12. Waiting for results without becoming annoyed or anxious
Down
- 1. Stat the measures how the customer feels about interaction with the agent
- 3. Useful tool for customers to access their account 24/7
- 4. Thank you for being a _____ _____ with Home Depot for the past 10 years.
- 6. Sure of your actions and statements