Across
- 4. We open it when a customer had a change of mind
- 5. It is scheduled when we need to take something back from the customer
- 7. The company that ships to Continental Europe
- 8. Option for customers to pay on monthly installments
- 10. The customer needs to send it to us, in case his bank transfer payment has been delayed
- 12. We send it to the customer when they have received their accessory broke in the first 6 months
- 13. The system where we open refund requests, etc
- 14. The system we use for processing orders
Down
- 1. When the customer has paid us more money than needed
- 2. The process of the funds being frozen into the customer's account (CC payments)
- 3. How we submit the tickets, when assigning them to somebody
- 6. We open it when something wrong happened with the delivery
- 9. How we submit the tickets, when awaiting response from the customer
- 10. You can turn to this team, in case you see that the customer's order has been declined for unknown reasons
- 11. System that we use for processing customer e-mails