Across
- 5. "I want to start building my credit back up, but it's really bad right now"
- 10. "I wish I didn't have to deal with moving my retirement accounts every time I switch jobs"
- 12. "Hello, can I please speak with someone about a mortgage? I'm thinking about buying a home soon"
- 13. "I think my roommate might have been looking at my personal information"
- 14. "We want to slowly start renovating our home, but we also have kids going to college soon"
- 15. "We need to replace our entire HVAC system and aren't quite sure how we are paying for it"
- 17. "Will my debit card work overseas? Will there be fees?"
- 18. A customer has $50k in investable income and says "I'm starting to plan for retirement"
- 19. "I'm needing to get a mortgage for about $750k, can I speak with someone about your mortgage loans?"
Down
- 1. A customer has $100k across their accounts and mentions CD interest rates
- 2. "I wish you guys offered higher interest on your savings accounts"
- 3. "My son needs to sign over his check to me. He just started his first job and doesn't have an account"
- 4. "I just wish I was earning more with what I am doing here"
- 6. A business customer says "I wish you guys were open later. I always have a bunch of checks to deposit around 8pm and wish I could deposit them right then"
- 7. "You catch that Royals game? It was a great game"
- 8. "I just need to deposit this large check. It's inheritance from my mother" and hands you a $675k check
- 9. "Im tired of my debit card being compromised and my funds being held up in a dispute"
- 11. A business customer says "I need to find a better way to invoice and charge my customers"
- 12. A business customer says "We've been having so many issues with Square lately"
- 16. "I've always called in for my balance and recent transactions, but I'm tired of sitting on hold"