Across
- 2. Surname of the MaTS National Manager?
- 6. What CFT inbox is used to record and retrieve medicare items
- 8. Where are customer incidents involving customer aggression is recorded
- 9. This must be sent prior to calling a customer who is customer is subscribed to Desktop Messaging
Down
- 1. What must be completed after calling a customer before any information can be provided?
- 3. What branch does ECR belong to?
- 4. Where is customer feedback recorded?
- 5. What system is used to search and playback customer calls?
- 7. Staff record leave where?