Across
- 4. The action of understanding, be aware of, and being sensitive to the thoughts, feelings, and experiences of another.
- 7. We _____ for our customers.
- 9. These highlight how we know we are delivering ideal customer experiences. (4 words)
- 11. Anticipating our customer’s future needs, thinking and acting one step ahead.
- 12. Streamlining processes and systems to support timely interactions.
- 13. ______ experiences make customers feel at ease and that their time is respected.
Down
- 1. When our honesty and transparency help our customer feel confident and secure.
- 2. Follow through on our promises and resolve any mistakes.
- 3. ______ experiences make the customer feel known, understood, and valued.
- 5. __________ care begins with you!
- 6. Streamlining processes and systems to support timely interactions.
- 8. Recognize your team or a colleague by sending a _____.
- 10. Creating consistency in customer interactions.