Across
- 2. What is required to fully understand your product or service and give the customer the most accurate information
- 5. What you must pay attention too to give the most accurate results
- 6. What your calls are being evaluated for to ensure complete customer satisfaction
- 8. Accomplishing a task correctly in the minimum time possible
Down
- 1. Two words the last two words of AHT
- 3. Identifying with another person or seeing things from their perspective
- 4. What the sat in CuSat stands for
- 7. One of the most important skills needed to address all of the customers needs effectively