Across
- 4. specialized retail or hotel
- 10. expectation compared to reality
- 13. deciding the order of tasks
- 14. store layout based around key products
- 15. machines for self check-in
- 16. main action for resolving complaints
- 17. response to reservation guest if overbooked
- 19. main focus of hotel quality control
Down
- 1. display type to maximize limited floor space
- 2. understanding your emotions and others
- 3. customer focused retail design
- 5. why the registration card is important
- 6. computer assisted inventory management with your supplier
- 7. main focus of crisis management in retail/hotel
- 8. standardized store layout used by chains
- 9. second stage of team formation
- 10. non-technical skills
- 11. team role ensuring scheduling/deadlines met
- 12. method for categorizing inventory
- 18. approach to quality