Across
- 5. Consists of different levels including IC1, IC2, and IC3
- 9. Depicts the progression of a Customer's CACV over time = (Cumulative ACV / Baseline NNACV)
- 10. An organization with a unique D&B Global Ultimate (GULT) DUNS that has: at least one active unique production instance related to a contract with ServiceNow or a Managed Service Provider (MSP)
- 11. Has an active contract with positive ACV at the contract line level
Down
- 1. bookings closed under the Product Family 3 Technology Partner Program. This is not included in FP&A bookings reporting
- 2. Competitors to ServiceNow / Companies whose products are used by potential customers
- 3. A customer that no longer has at least one active unique production instance related to a contract with ServiceNow or a Managed Service Provider (MSP); or ACV greater than zero dollars.
- 4. The annualized bookings value of a subscription
- 6. consists of ITSM, Risk, HR
- 7. Total ACV associated with a Customer through a given close quarter
- 8. First quarter of ServiceNow subscription for a Customer