Across
- 2. The technology that allows the customer to make purchases without swiping their cards or using their PIN
- 6. The company that collects information from various sources and provides consumer credit information
- 8. Internal measures taken to prevent accounts from being used for money laundering
- 9. This person has the legal right to make a decision on behalf of another person
- 10. This occurs when an agent transfers a call only after speaking to the other party on the call first
- 11. The process of confirming a caller's identity before providing information
Down
- 1. An account designed to keep a customer's money safe and help it grow
- 3. Another term for APR (Annual Percentage Rate)
- 4. The tool in which a customer enters their information before they are connected to an agent
- 5. Service terms that are generally used during or just before a phone conversation with a customer
- 6. The maximum amount of credit at a customer's disposal by a lending institution
- 7. An account that has been closed due to delinquency or non-payment