Across
- 2. Regulates telemarketing practices and phone calls
- 4. Federal law that protects consumers from abusive debt collection practices
- 10. Federal law that protest patients' health information
- 11. Where you text if your going to be out or late
- 14. we try to accomplish on every call
- 15. At the beginning of every call
Down
- 1. What you do on every call
- 3. State's system that you document in
- 5. what you try to get on every call
- 6. One way we communicate
- 7. Email
- 8. Phone system
- 9. Where you take tests
- 12. Offer at the end of inbound calls
- 13. Hospital system