Across
- 3. When you look and sound professional and classy
- 7. "I can see right through you!"
- 10. Be proactive
- 12. You always wear this on your face and it makes you beautiful
- 13. You are the 'Know-It-All'!
- 14. A way of showing appreciation to your customers
- 15. When you wish a customer "Good day to you!"
Down
- 1. Attentively listen at all times to what your customer is saying
- 2. "It's mine!"
- 4. Get into your customer's shoes
- 5. When you use "How, What, When, Why, Where, Who..."
- 6. A new and better way of doing things for yourself and the customer
- 8. Be fast and efficient
- 9. Easy as '1-2-3'
- 11. Look for a solution or alternative for customers