Across
- 3. The purpose of a person or thing.
- 6. Fulfillment of one's expectations, or needs.
- 8. make or become better
- 10. Provide (something promised or expected)
- 12. The center of interest or activity.
- 13. Perception of the degree to which the product or service meets the customer's expectations
- 14. Something intangible that is provided or refined for sale
- 15. A person who buys goods or services from a shop or business.
- 16. Of a suitable quality, standard, or type to meet the required purpose.
Down
- 1. Perceive the significance, explanation, or cause of something
- 2. A feature regarded as a characteristic of someone or something.
- 4. A systematic series of operation steps that are performed in order to produce something.
- 5. An independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.
- 7. A thing that is wanted or required
- 9. Something tangible that is manufactured or refined for sale.
- 11. That which is looked out for.