Across
- 5. Approaching interactions with a friendly, helpful demeanor, even in challenging situations.
- 6. Timely responses are critical for building trust and reliability
- 8. active listening and providing timely responses
Down
- 1. Regularly seeking feedback and looking for ways to enhance service delivery
- 2. Anticipating customer needs and addressing potential issues before they arise
- 3. Focusing on finding effective solutions to customer issues
- 4. Putting customer needs first
- 7. Understanding and sharing the feelings of another person