Across
- 4. Don't tell your customers to have _________. Many salespeople tell their customers to watch out for these with the merchandise.
- 6. Use the invitation process as a means of getting customers back into your store and developing some sort of _________ trade.
- 8. Every customer who walks in your store also walks in with the power to _________ whatever was purchased.
- 9. _________ yourself as the person to whom customers come for advice, and upon whom they can rely to help them select the items they may need or desire.
- 10. If you find that one of your customers regularly needs special attention or has limited time to shop, offer to be _____________.
- 11. You may call yourself a salesperson, but you're a __________, too.
- 13. To be successful, you've got to develop client relationships and work every day on __________ and expanding them.
- 15. Buyer's _______: bitter regret or guilt over a purchase.
- 16. With this process, you are literally inviting your customer back to the store.
- 17. You have the unique _______ to be the first person to let the customer know they made the right choice.
Down
- 1. You have to take ____________ otherwise, your customer may begin to doubt whether the purchase they made was a wise one.
- 2. ___________ your customer's purchases helps to prevent buyer's remorse.
- 3. Remember, it's a _______ of thanks.
- 5. It is the time to sincerely thank the customer and invite her to come back and share her ______ with the item.
- 7. Hence, it is your mission to ask for the sale and _______ the customer about their purchase once the sale is final.
- 12. By displaying continued interest in your customer after the transaction is made, you can make yourself believable and express __________.
- 14. Knowing that someone else likes what you bought makes you feel confident and happier about your _________.