Across
- 2. A front office staff member who handles reservations
- 4. A document that outlines hotel policies and guest services
- 6. A guest is currently registered to the room
- 8. Another name for cruise ships
- 10. The main point of contact for guests in a hotel
Down
- 1. The process of checking in guests
- 3. A method of payment
- 5. A guest made a reservation but did not register or cancel
- 7. A system used for booking and managing hotel rooms
- 9. Is to sell a hotel room ahead of time