Across
- 2. The act of welcoming guests with a warm and friendly attitude
- 4. A visitor who does not have a reservation but seeks accommodation
- 8. A document confirming a guest’s stay and charges
- 9. The process of assigning rooms to guests
- 10. The person responsible for managing the front desk
- 11. A temporary hold placed on a room until a guest arrives
- 12. The first point of contact for guests upon arrival
Down
- 1. A record of guest arrivals and departures
- 3. A formal check of the lodge’s financial transactions
- 5. A record of room availability and reservations
- 6. The term for a fully booked lodge
- 7. A guest’s departure process, including payment settlement
- 13. A system used to store and manage guest reservations