Across
- 6. handle payments or registration paperwork.
- 8. make a guest feel comfortable upon arrival.
- 9. connect a phone call to another department.
- 11. give someone official facts or details.
- 12. remove a scheduled appointment.
- 15. officially sign a student up for a program.
Down
- 1. manage a situation, especially a complaint or busy period.
- 2. add the newest information to a system or file.
- 3. accept incoming mail, packages, or guests.
- 4. pick up the phone or respond to a question.
- 5. welcome someone politely as they arrive.
- 7. verify that an appointment is still happening.
- 10. arrange a time for a meeting or class.
- 13. help a customer with their needs.
- 14. show a guest where they need to go.