Across
- 3. Identifiers that can be applied to work orders.
- 5. tracks field service work performed.
- 6. work to be completed for the customer.
- 7. bringing together the “where”, “when”,“who”factors in order to make a decision about which resource to send out.
- 8. a dynamic bird's eye-view of service territory, Resource location,and service appointment information.
- 9. on the right side of the dispatcher console and is used for viewing,scheduling, and dispatching service appointments.
Down
- 1. fine-tuning schdules,routes,and operations.
- 2. new name for Technician.
- 4. service technician who will be performing the field work.
- 5. field service team performs work.