Across
- 2. A measure of how quickly and efficiently a business addresses customer needs
- 4. The amount of time employees have to respond to inquiries
- 6. The ability to understand and relate to a customer's feelings, thoughts, and experiences
- 7. Identifies where the organization is going.
- 8. The"________________" is always right
- 9. Products or services that businesses use to improve customer service and communications
- 10. Describes who the organization is and what it does
Down
- 1. A quantifiable metric that measures an organization's progress towards a specific goal or objective (KPIs)
- 3. The county Translation service
- 5. The exchange of information between a customer and a company to address the customer's needs