Across
- 3. -client retention manager
- 4. - type of delivery where we fill tank a specified number of times per year
- 5. - CSR's do when talking to customers
- 9. - credit given a customer when runs out of fuel
- 10. - outside person telling prospective customer about Quarles
- 11. - Auto payment from checking/savings
- 12. - specific test for underground tanks
- 13. - payment plan for Quarles
- 14. - driver pulls into your driveway for this
Down
- 1. - device that reads tank levels
- 2. - what customers need to hear in your voice
- 4. - used when talking with a disgruntled customer
- 6. - newly setup account
- 7. - amount added for different levels of commercial pricing
- 8. - new service center acquired from Revere