Across
- 2. important metric for chat business with a daily closure requirement of 60% and above.
- 4. is a reactive solution that is offered to customers experiencing poor coverage.
- 5. helps to protect the device against any damages or loss.
- 8. is a soft skill approach to ensure the customer that you are listening to him.
- 10. method to be used to share/gain customers personal information.
- 11. is a reactive migration process for eligible customers.
- 12. is a proactive migration solution
- 13. use of statements to be avoided on a chat flow.
- 14. SOC is added for the customer moved under TMobile Network Access
Down
- 1. a device insurance company where a customer can file a claim.
- 3. is a soft skill approach used to explain what you have understood instead, of making customer repeat.
- 4. is America's Largest 5G network.
- 6. the percentage to achieve for both NBA launch and Resolve
- 7. closed a Async chat if all queries are answered and customer losses connection or stops responding to chat.
- 9. 5G __ compatible phone are mandate to experience the best 5G coverage.
- 15. Its mandate authentication process for a SIM SWAP