Across
- 1. Brand associated with service experiences.
- 2. Delegating service activities to external firms.
- 6. Digital platform connecting service users.
- 11. Service demand in cities.
- 12. Knowledge process outsourcing services.
- 14. Benchmark for service performance.
- 16. Assistance provided to service users.
- 18. Evaluation of service outcomes.
- 19. Developing employee service skills.
Down
- 1. Economy dominated by service industries.
- 3. Measure of economic output including services.
- 4. Government initiative promoting digital services.
- 5. Activities creating value in service delivery.
- 7. Service opportunities in rural areas.
- 8. Business process outsourcing services.
- 9. Platform-based service exchange economy.
- 10. Jobs created by service industries.
- 13. Managing service operations and quality.
- 15. Evolution of services through technology.
- 17. New firms often offering innovative services.