Across
- 3. What is the name of the world’s first airport transit hotel launched in Singapore?
- 5. reduce guest waiting time during heavy check-in periods, a self-check-in kiosk has been introduced as an added value to enhance service delivery for our guests.’
- 6. Name the country in South America that PPG has lounges in operations.
- 8. State the core value reflected based on following guest’s feedback.
- 12. feedback: Top Service, very relaxing before my trip, friendly smile and 1st class service from the staff.’
- 13. Which guiding principle could be relevant to following statement, reflecting we treat others the way we want to be treated?
- 15. Which guiding principle is relevant to following guest’s feedback, for being consistent and uncompromising on service delivery, do it right all the time.
- 17. Indicate the relevant core value for following context.
Down
- 1. need to learn to actively listen to guests and colleagues without interrupting or judging, ensuring mutual understanding and professionalism.’
- 2. feel a strong sense of satisfaction wearing their uniform and representing the brand.’
- 4. Which guiding principle is relevant to following statement?
- 7. What is PPG loyalty and rewards program?
- 9. PPG focuses on 4 portfolios, which include (1) …………, (2) concierge service, (3) hotel, and (4) dining. State portfolio (1) in the question.
- 10. Indicate the guiding principle that reflects we do what we say when guest feedback to us that our lounge facility and service offerings are of good quality.
- 11. State the relevant core value based on following statement.
- 12. feedback: Team was quick to offer assistance, helped with seat, check my comfort, provide food and drink recommendations, things served promptly, always make sure I have everything I needed.’
- 14. anticipation of early arrival passengers for check in, Housekeeping, Maintenance, and Front Office must work together seamlessly for room readiness.’
- 16. In what year was the first Plaza Premium Lounge established?