Across
- 2. Collaborative steps identified to ensure safety
- 5. Mobile crisis cannot be sent to this location
- 7. BHL Founder
- 9. Behavioral Health Centers (over 20) across the state with a comprehensive array of community-based outpatient and crisis services.
- 12. Allows 24/7 walk in for people needing urgent care
- 16. Safe setting calls
- 17. Primary presentation for substance abuse.
- 20. Implemented in September 2023
- 21. Calling 911
- 22. Messaging platform used universally throughout GCAL
- 23. Email should be checked this many times in a shift
Down
- 1. Helpful guide for processing calls
- 3. Questions to better understand current circumstances
- 4. For people who "Just want to talk"
- 6. Legal right to confidentiality
- 8. Warm support, active listening, empathy, etc.
- 10. Legal statement provided to callers at the beginning of the call
- 11. State agency that BHL holds contract for GCAL with
- 13. Processes community setting calls
- 14. Team of two people that assess callers in the community
- 15. jails/hospitals
- 18. "I should call out _ hours before my shift starts"
- 19. Questions to determine current safety