Across
- 3. focusing on customer's needs first
- 4. Characteristics and knowledge of a particular group of people
- 5. Related to changes and new ideas
- 8. the degree to which something is seen by others
- 10. the use of technology to minimise human inputs and increase effectiveness
- 11. directly correlated with successful business outcomes
- 12. a relationship with others
Down
- 1. an increase in the size or the importance of something
- 2. Involving all regions
- 3. the action of working with someone to produce or create something
- 4. acting or doing things in a similar way over time
- 6. a strong feeling of support or allegiance
- 7. People's perception of a product, service, experience or organisation
- 9. taking action by causing change and not only reacting to change when it happens