Across
- 3. A document providing the results of an enquiry of some sort (e.g. a technical inspection) or an account of a situation or event
- 4. A letter sent with your resume to provide additional information on your skills and experience
- 6. A short official note that is sent by one person to another within the same organization
- 7. A letter written by a potential customer to ask about service offered by a seller or an organization
- 8. A record of meetings
- 9. A letter expressing regret towards a past action or occurrence
- 10. The most common genre in business writing
- 11. A document aiming to lessen misunderstanding and providing a formal record for reference
Down
- 1. A reply letter to the buyer's complaint or claim
- 2. A letter written to address any type wrong doing, offence, grievance, resentment arising out of a product, service etc.
- 5. A letter presenting a formal request for the presence of an individual, a group of people or an organization at an event