Across
- 1. Use the customer's ________ in closing your transaction/interaction to personalize their experience.
- 5. This should be worn everyday so customers know who they are working with.
- 9. Abiding by the Glacier Bank _____ ______ is a good show of professionalism.
- 12. Who is our Division CRA Coordinator?
- 15. Never let _________ come on stage.
- 18. Maintaining this throughout your customer interaction will reassure your customer that they have your full attention.
- 21. These are considered hot button word statements. They can cause customer frustrations if used.
- 23. If you are unable to immediately assist a customer, it is best to _________ with them to keep them informed.
- 24. Great! Wonderful! My Pleasure! are all examples of ______ words.
- 25. Who is our Glacier Bank CRA Officer?
Down
- 2. We must instantly _______ each customer.
- 3. Who is our Corporate CRA Officer and Chief Compliance Officer?
- 4. When we _______ to the customer by name, this allows us to personalize the interaction.
- 6. Our extraordinary _______ ________ is what sets Glacier Bank apart from the rest.
- 7. Any _____ duties must be stopped whenever there are customers waiting to be helped.
- 8. Taking ______ for your customer will ensure their needs will be met.
- 10. Personalizing our customer interactions helps us avoid becoming
- 11. We start each customer interaction with this.
- 13. If we are unable to complete a customer's request we should always offer _______ ________.
- 14. Escorting your customer to their desired destination is an example of a Warm ________.
- 16. Glacier Bancorp has 17 divisions in _______ states.
- 17. If you are unable to immediately assist a customer who has called into the bank, it is best to place the call on ______.
- 19. _________ must always come first.
- 20. In 2022 we ________ $949,173 to various organizations in the five communities we serve.
- 22. What is the best way to end each transaction/interaction?