Across
- 2. you must make the customer feel
- 5. to a specific group of customers
- 9. offer this if you dont have a specific item in stock
- 12. unhappy customer will tell...
- 13. happy customer will tell one of these
- 14. the customer complains we must....
- 16. your ears to understand the customers needs
Down
- 1. must be this way for customers to tell you that they have a problem
- 3. a customer comes back more than once
- 4. a dispute to please both the customer and the business
- 6. type of customers you sell your product to
- 7. are the staff customers
- 8. must have this to sell your product
- 10. make these if you cant keep them
- 11. well you have performed
- 15. you must feel when dealing with customers