Across
- 4. Treat customers as individuals, use the client´s name which is personalize conversation.
- 5. Take responsibility for clients problems, offer a sincere apology when necessary
- 6. Don´t make empty promises, be realistic
Down
- 1. Listen to customers and don´t take complaints personally
- 2. Take the time to fix the client´s problem
- 3. Offer a solution, and focus options to solve costumers problems