Across
- 2. unhappy customer will tell...
- 6. your ears to understand the customers needs
- 7. a customer comes back more than once
- 8. to a specific group of customers
- 13. make these if you cant keep them
- 14. well you have performed
Down
- 1. must be this way for customers to tell you that they have a problem
- 3. type of customers you sell your product to
- 4. a dispute to please both the customer and the business
- 5. you must make the customer feel
- 9. offer this if you dont have a specific item in stock
- 10. the customer complains we must....
- 11. must have this to sell your product
- 12. are the staff customers
- 13. you must feel
- 14. happy customer will tell one of these