Across
- 3. managing on flight service and ensuring passengers have safe and comfortable flight
- 5. maintain and repair aircraft
- 8. includes selling tickets at the airport assigning seats for passengers
- 9. load and unload baggage and other cargo
Down
- 1. is second ranking in the hierarchical structure of the crew their qualifications allow them to assume the same function as the captain
- 2. includes tickets sales assisting customers with check in monitoring
- 4. looks after the needs of passengers and who see them chiefly as providers of customer service but their legal reason for being on board
- 6. ensures the safe and quick turn round and makes sure that it is cleaned cleaned and refuelled and loaded with luggage
- 7. managers the airline flight crew and is responsible for making all necessary decisions with his crew from preparing the flight
- 10. works at boarding gates and may include making boarding announcements and handling standby passengers