Across
- 4. Automated clearing house
- 5. When you are unavailable to take calls
- 9. Interactive voice response
- 10. When you select reason for call
- 11. Security Banks Logo
- 13. Average time it takes to answer the call
- 15. Monetary charge for privilege of borrowing money
- 16. securitybankkc.com
Down
- 1. Number of calls completed by CSC employee
- 2. Customer disconnects before you answer
- 3. Who you are paying thru bill pay
- 6. Balance Funds in your account
- 7. Adding funds to your account
- 8. Average time it takes to complete call
- 12. The ability to view your statements online
- 14. Electronically Stored Information