HAAS2

2. How many security questions must we ask?
5. Being accountable is another way of describing Taking what?
8. A customer may request an HP of the same what?
9. What note must we leave after every interaction with a customer?
10. What type of consent do we refer to if a third party contacts us?
12. What costs could a customer claim as expenses that must be pre-approved?
14. What Support Team would we seek pre-approval for a taxi from?
16. Which Customer Team will deal with complaints?
17. If a customer is in hospital for an undetermined length of time, we would mark them as what?

1. If a customer wants to update their tel number, this is known as a Change of what?
3. Who do we use for interpreter services?
4. It is important to be in the right what, when you take a break?
6. What does the 'Q' stand for in QST who can help with completing an application form?
7. The pass mark is 90% on this scorecard?
11. What does the 'B' stand for in UCB?
13. Sometimes a customer will not need to attend an assessment as HP could review medical evidence, what is this called?
15. What does the 'U' stand for in UTA?