Across
- 6. Speak up for customers
- 8. Name of AI agent
- 9. Company name
- 12. Innovative product released this year
- 13. Theme for CX week this year
- 17. Providing extra help or a benefit to a customer
- 18. Name of agent
- 19. Co-founder and CEO
Down
- 1. A measure of how quickly a customer issue is addressed
- 2. Top selling bra
- 3. Thirdlove's CX Team
- 4. Company colors
- 5. Source of truth for policies
- 7. Department responsible for assisting customers
- 10. How we receive customer feedback
- 11. Place to receive help
- 14. The ability to understand and share the feelings of another
- 15. Team that reviews interactions for accuracy
- 16. Important aspect of any conversation with a customer
- 17. Common channel of customer support, besides email and text