Across
- 4. very brief description of the customer's issue goes here
- 6. where you record your outbound call to the customer
- 7. another name used for the customer's product
- 9. more detailed description of the customer's issue goes here
- 12. what must be filled out very last on every closed case
- 13. what you create to record any and all sales
- 15. the interface you record your customer interactions into
- 17. section with drop downs you select pertaining to the customer's issue
- 18. a document attached to a case will show up under this section
- 19. the company that created our interface for your customer interactions
Down
- 1. what is filled out when supporting an in warranty accessory on an out of warranty product
- 2. agent resource center
- 3. what you create when transferring a customer to a 3rd party for assistance
- 5. the specific section you record your interactions
- 8. what must be filled out in the case when replacing a defective product
- 10. a unique alphanumerical code for the purposes of identification
- 11. the template you use to record your notes in before adding them to HP's interface program
- 14. what you create when replacing the customer's product
- 16. the warranty section of the customer's product