Across
- 2. starting point when call comes in
- 4. attachment icon
- 6. ticketing system for HMHN
- 7. Not supported by CSD
- 9. nine characters used in log in
- 11. inquiry with insurance carrier
- 12. HUMC\user id
- 14. What field is PHI in?
- 17. view only users that Do Not have Epic training
- 20. Outpatient care
- 21. call when Cyber Ark is locked
- 22. Tool for self-service-password reset and unlock accounts
- 23. place user's email in this field
- 24. used to verify users
Down
- 1. Self service area in Epic
- 3. Inactive for more than 180 days or six months
- 5. tool used for dictation
- 8. Block that CSD can remove
- 10. what unlock that does not require verification?
- 13. Grand Central used for transfer, admissions etc.
- 15. Service Access request
- 16. what can CSD use to prepopulate tickets with certain information
- 18. User calls to report something broken or needs repair
- 19. the training environment transfer to TSD
- 21. citrix shadowing tool