Across
- 4. What can you never tell a customer about?
- 8. Where would a persons previous names be on their passport?
- 9. What do first time adult applications require?
- 10. What do you need to fly out of the country?
- 11. If a UK passport application has been with HMPO for over 10 weeks, what service can we offer the customer?
Down
- 1. You can get a copy of this from GRO if you require evidence of a name change -
- 2. Where can you find help with customers queries?
- 3. What does a customer need to provide if their appearance has changed since their last passport?
- 5. This needs to be taken within 1 month of the customers application
- 6. This application type takes 7-8 days
- 7. If a customers date of birth is wrong on their passport, what would we class this as?
- 12. What do you need to confirm before providing any information to a customer regarding an application?