Across
- 3. - Who is the boss
- 7. Service Audit - How do we measure satisfaction
- 8. welcome - First standard of service
- 9. training - Teaching employee's Customer Service
- 11. Residence - Place for seniors to call home
Down
- 1. - Another word for the edible portion of food
- 2. Language - What is a non-verbal communication factor
- 4. - Most important facial expression
- 5. - Most important part of communication
- 6. Farewell - Last standard of service
- 10. Cost Card - What has elements of ingredients and costs