Across
- 2. Individualized attention; catering to personal needs.
- 6. Willingness to assist customers and provide prompt service.
- 8. Frequency at which quality service is offered.
Down
- 1. the level of quality followed to provide customer service.
- 3. Inspire trust and confidence.
- 4. Appearance of the facility, employees and equipment.
- 5. Provide dependable and accurate service as promised.
- 7. Employee's performance during interactions with clients.