Across
- 1. – Type of service where customers serve themselves
- 4. – Industry term for food cost compared to menu price
- 6. – The practice of upgrading or adding value to guest experience
- 8. – Type of lodging often owned by a family or individual
- 10. – Percentage of rooms occupied in a hotel
- 11. – Documents used to evaluate guest satisfaction
- 13. – International rating system for hotel quality
- 15. – Main dining area in a restaurant
- 16. – Legal term for responsibility in accidents on a property
- 17. – A formal customer complaint or dissatisfaction
- 19. – Group booking arranged for events like conferences or weddings
Down
- 1. – Employee who carries guests' luggage
- 2. – A meal served in one price, often includes appetizer, entree, dessert
- 3. – Revenue from selling hotel rooms
- 5. – Person who supervises restaurant operations
- 7. – System used to manage hotel reservations and check-ins
- 9. – Front desk worker in a hotel
- 12. – Travel for business purposes
- 14. – A schedule of meals and services in an all-inclusive resort
- 18. – Tourism with low environmental impact